Coface wins Credit Insurer of the Year

Coface UK & Ireland won the prestigious title of Credit Insurer of the Year at the British Credit Awards 2014, held by the Institute of Credit Management (ICM) which is Europe's largest credit management organisation.

The judges concluded that Coface, who underwrite Credit Insurance Direct, polices have set the standard in credit insurance over the past year by demonstrating a strong commitment to meeting customer needs. They have been delivering high quality services as part of a broad strategic vision, with a proven track record of success that has lead to an innovative and profitable expansion.

This award reflects the service that Coface provide to businesses looking to protect their domestic and export trade with credit insurance, credit assessment and debt collection. Some successes that convinced the judges include:

  • Reduction of claim documentation to increase the speed of claim payments - successful small claims (up to £5,000) are now paid within 5 days, with all other claims paid within 30 days.

  • New products including Topliner, the non cancellable supplementary cover now available, and online credit portals.

  • Unique Country Risk Conferences for clients and brokers, bringing together economists, policy experts, researchers and business leaders to review economic trends and assess international trading opportunities and risks. This year's event will be held on June 5th 2014 in London.

Image Left-to-Right: Clive Coleman, Awards Host, Frederic Bourgeois, Managing Director at Coface UK & Ireland, and Emma Caister, Strategy & Business Development Director at Company Watch

Managing Director Frederic Bourgeois, Managing Director of Coface UK & Ireland, collected the award on behalf of the organisation and said "we have just marked the twentieth anniversary of Coface in the UK and we are delighted that the ICM has given us another reason to celebrate. The award is a fitting tribute to our highly motivated and talented team whose focus on customer service and innovation justifies the faith placed in Coface by our clients and brokers. Over 90% of our clients said that they were satisfied with the service they had received from Coface in 2013 and I'm confident that this recognition will inspire us to even greater achievements in the coming year."

The whole team at Credit Insurance Direct congratulate Coface UK & Ireland on winning this sought after award and wish them all the best for the future.